1. Information We Collect

Depending on how you interact with Kol A Bakkie, we may collect information including your name and surname, contact number, email address, company or business details, collection and delivery locations, details about goods requiring transport, quotation and booking information, payment or billing information, communications with us and technical information relating to your use of our website.

For transporters, we may also collect information required to assess, onboard and manage transport providers, including business and contact details, vehicle information, operating areas, licences, permits, insurance information and other documentation reasonably required to verify eligibility to provide transport services through the platform.

2. How We Use Your Information

We may use your personal information to provide transport quotations and facilitate bookings; match customers with suitable transporters; communicate about enquiries, quotations, collections and deliveries; manage customer and transporter accounts; verify transporters and vehicles; process or administer transactions; provide customer support; improve our website, services and platform; prevent fraud, misuse and security incidents; comply with legal and regulatory obligations; and send service-related or marketing communications where permitted by law.

We only collect and process information that is reasonably necessary for the purposes for which it was provided or as otherwise permitted by law.

3. Transport Marketplace and Sharing of Information

Kol A Bakkie operates as a digital transport marketplace connecting customers requiring transport with suitable transport providers.

To arrange and fulfil a transport service, certain information may need to be shared between the customer and the selected transporter. This may include names, contact information, collection and delivery addresses, load details and other information reasonably required to complete the transport service.

We will not disclose personal information to transporters where it is not reasonably necessary for the quotation, booking or delivery process.

4. Third-Party Service Providers

We may use trusted third-party providers to support the operation of our website and services, including website hosting, communications, analytics, payment processing, mapping or location services, security and other technology services.

Where these providers process personal information on our behalf, we take reasonable steps to ensure that the information is appropriately protected and processed only for authorised purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve the user experience.

Where required, non-essential cookies will only be activated after you provide consent through our cookie preference tool.

You can change your cookie preferences using the cookie settings available on the website.

6. Marketing Communications

Where permitted by law, we may contact you about Kol A Bakkie services, promotions or relevant updates.

You may unsubscribe from marketing communications at any time. Service-related communications necessary for an active quotation, booking, account or transaction may still be sent where required

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

These measures may include access controls, secure systems, appropriate authentication measures and restrictions on who may access personal information.

Although we take reasonable precautions, no internet-based system can guarantee absolute security.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purpose for which the information was collected, maintain appropriate business and transaction records, resolve disputes and comply with legal, accounting or regulatory requirements.

Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate.

9. Your Rights

Subject to POPIA and applicable law, you may have the right to request access to personal information we hold about you; request correction or updating of inaccurate information; request deletion or destruction of information where legally permitted; object to certain processing of your information; withdraw consent where processing is based on consent; and lodge a complaint regarding the processing of your personal information.

We may need to verify your identity before processing certain requests.

10. Information About Other People

If you provide us with personal information relating to another person — for example, a recipient or contact person at a delivery address — you should ensure that you are authorised to provide that information and that it may be used for purposes associated with the transport service.

11. Cross-Border Processing

Some technology or service providers used by Kol A Bakkie may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under applicable data-protection requirements and that appropriate safeguards are in place.

12. Children's Personal Information

Kol A Bakkie's services are intended for adults and businesses capable of entering into transport transactions. We do not intentionally collect personal information from children through our services without appropriate authorisation where required by law.

13. External Websites

Our website may contain links to third-party websites or services. Kol A Bakkie is not responsible for the privacy practices or content of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.

The latest version will be published on this website with an updated effective date.

15. Contact Us

For privacy-related questions, requests or concerns, please contact:

Kol A Bakkie
Email: info@kolabakkie.co.za
Website: www.kolabakkie.co.za

You may also have the right to lodge a complaint with the Information Regulator of South Africa.