Frequently Asked Questions
Got questions? We’ve got answers.
Whether you're looking for a bakkie to move a couch, a truck for your business, or loads for your vehicle, here's everything you need to know about using Kol A Bakkie.
Booking & Using Kol A Bakkie
What is Kol A Bakkie?
Kol A Bakkie is a digital transport marketplace that connects individuals and businesses who need goods moved with drivers and transporters who have the right vehicle, capacity and availability for the job.
From everyday bakkie loads to larger commercial and specialised freight, our aim is to make finding and booking transport simpler.
How does Kol A Bakkie work?
Tell us what you need moved, where it needs to be collected and delivered, and when you need it transported.
We use this information to help match your load with suitable transport options. Once you've selected an option and completed the required booking process, your transport can be confirmed.
What can I transport with Kol A Bakkie?
Kol A Bakkie can accommodate a wide range of transport requirements, including furniture, appliances, household goods, marketplace purchases, stock, pallets, building materials, equipment, machinery and general commercial freight.
Certain restricted, hazardous or specialised goods may require additional information or may not be accepted.
What vehicle types are available?
Our vehicle network may include:
1 Ton Bakkies
1 Ton Bakkies with Trailers
1.5 Ton Bakkies
1.5 Ton Bakkies with Trailers
3 Ton Trucks
8 Ton Trucks
Refrigerated / Reefer Trucks
Tautliner Tri-Axles
Tautliner Superlinks
Flatbed Tri-Axles
Flatbed Superlinks
Flatbeds with Twistlocks
Vehicle availability depends on the location, load requirements and available transporters.
What if I don't know which vehicle I need?
That's okay. Provide as much information as possible about your load, including the type of goods, approximate quantity, dimensions and weight where known.
We'll use this information to help identify a suitable vehicle for the job.
Can I use Kol A Bakkie for a small delivery?
Absolutely. Kol A Bakkie isn't only for large freight.
You can use the platform for smaller once-off requirements such as collecting furniture, transporting an appliance, moving bulky purchases or handling loads that simply won't fit in your car.
Do you handle home moves?
Yes. Kol A Bakkie can assist with smaller household moves, furniture and appliance transport and other home-related loads.
Make sure you tell us exactly what needs to be moved so that the appropriate vehicle and capacity can be arranged.
Can businesses use Kol A Bakkie?
Yes. Kol A Bakkie is designed for both individuals and businesses.
Businesses can use the platform for once-off deliveries as well as recurring requirements such as stock movements, customer deliveries, equipment transport and commercial freight.
Quotes & Pricing
How do I get a quote?
Complete our quote request with your collection location, delivery location, load information and required date.
The more accurate the information you provide, the more accurately your transport requirement can be assessed.
What determines the price of my transport?
Pricing may depend on factors including:
Distance travelled
Vehicle type required
Size and weight of the load
Collection and delivery locations
Number of stops
Special handling requirements
Loading or waiting requirements
Tolls and route requirements
Vehicle availability
Any additional requirements should be disclosed when requesting your quote.
Will the price change after I book?
Your price should be based on the information supplied when the quote and booking are completed.
However, additional charges may apply if the actual transport requirements differ materially from the information originally provided — for example, if the load is significantly larger, the address changes, additional stops are added or extended waiting time is required.
Are there any hidden fees?
We aim to make applicable charges clear before a booking is confirmed.
If circumstances change during the booking or transport process and additional charges become necessary, these should be communicated where reasonably possible.
Collection & Delivery
Do you offer local and long-distance transport?
Yes. Kol A Bakkie is intended to support local, regional and long-distance transport requirements.
Availability will depend on suitable transporters operating on the required route.
Can I book transport between provinces?
Yes. Interprovincial and long-distance transport can be arranged where suitable transport capacity is available.
Do I need to be present at collection and delivery?
You or an authorised person should generally be available at collection and delivery unless alternative arrangements have been agreed beforehand.
Please ensure that we have the correct contact information for the relevant people at both locations.
Does the driver help load and unload?
Do not automatically assume that loading or unloading assistance is included.
If you require assistance with loading, unloading or additional labour, tell us when requesting your transport so that the requirement can be considered when arranging the service.
What happens if the driver has to wait?
Waiting time may result in additional charges, particularly where delays are outside the transporter's control.
Please make sure that goods are ready for collection and that reasonable access is available when the driver arrives.
Cancellations
Can I cancel my booking?
Yes. We understand that plans change.
Contact Kol A Bakkie as soon as possible if you need to cancel or amend a booking.
Depending on how far the booking has progressed, reasonable cancellation costs may apply.
Will I receive a refund if I cancel?
This depends on the circumstances and timing of the cancellation.
If no transporter has yet been committed to the booking, you may generally be eligible for a full refund of the transport amount paid.
Where a transporter has already reserved capacity, been dispatched or incurred costs, reasonable cancellation charges may apply.
Please see our Cancellation & Refund Policy for full details.
What happens if my driver cancels?
Notify Kol A Bakkie if there is any issue with your assigned transporter.
Where a transporter becomes unable to complete a confirmed booking, we'll endeavour to arrange suitable replacement transport.
If replacement transport cannot reasonably be arranged, any applicable refund or other remedy will be handled in accordance with our Cancellation & Refund Policy and applicable law.
Goods, Safety & Insurance
Are my goods insured?
Customers should not assume that every load is automatically insured against every possible risk simply because transport was booked through Kol A Bakkie.
Insurance arrangements may differ depending on the transporter and service. Where insurance or goods-in-transit cover applies, relevant limits, conditions and exclusions may apply.
If you're transporting high-value or specialised goods, raise the insurance requirements before confirming your booking.
What happens if my goods are damaged?
Report any apparent damage as soon as reasonably possible and provide photographs and supporting information where available.
The circumstances will then need to be assessed, including the transporter involved and any applicable insurance arrangements.
Are there things I can't transport?
Yes. Illegal goods and goods that cannot lawfully or safely be transported are prohibited.
Certain hazardous, regulated, oversized, high-value or specialised goods may also require specific vehicles, permits, insurance or prior approval.
Always disclose the nature of the goods accurately when requesting transport.
Drivers & Transporters
How do I become a Kol A Bakkie driver?
Complete the Register as a Driver application on our website.
We'll ask for information about you, your driving experience, vehicle or transport capabilities and operating areas.
You'll also need to provide the required verification documentation before your application can be approved.
What documents will I need?
Depending on whether you're registering as an individual driver, owner-driver or transport business, we may request documents such as:
ID or passport Driver's licence
PrDP where applicable
Vehicle licence/registration
Roadworthy documentation where applicable
Proof of insurance
Vehicle photographs
Company registration documents where applicable
Additional documentation may be requested during verification.
How do I send my verification documents?
Once you've completed your driver registration, follow the document-submission instructions provided with your application.
Make sure you use the requested application reference so that we can match your documents to your registration.
Does registering mean I'm automatically approved?
No.
Submitting a registration is an application to join the Kol A Bakkie network. Applications and supporting information may be reviewed and verified before approval.
Can I register if I don't own a vehicle?
Yes. Our driver registration allows you to tell us whether you're a driver looking for opportunities, an owner-driver or operating as part of a transport business.
Can I register more than one vehicle?
Transport businesses and fleet operators may register multiple vehicles as the Kol A Bakkie transporter network develops.
Make sure you indicate the size of your fleet and the vehicle types you operate when completing your application.
What happens if a driver cancels an accepted load?
Drivers and transporters are expected to honour accepted bookings.
Where a transporter cancels without reasonable cause, particularly at short notice, reasonable costs or losses directly arising from that cancellation may be recoverable in accordance with the applicable Driver & Transporter Terms.
Repeated avoidable cancellations or no-shows may also result in restrictions, suspension or removal from the network.
Accounts & Support
Do I need an account to use Kol A Bakkie?
Account requirements may depend on the service you're using.
As the platform develops, customer and transporter accounts may be used to manage quotations, bookings, vehicles and other platform features.
How is my personal information protected?
We take reasonable measures to protect the personal information provided to us and process personal information in accordance with applicable South African data-protection requirements.
You can read more in our Privacy Policy.
How do I contact Kol A Bakkie?
Use the Contact Us page on our website for general enquiries, support, feedback or assistance with an existing booking.
For a new transport requirement, using our Get a Quote option will help us collect the information needed to assist you more efficiently.
Still have questions?
We're here to help.
Can't find what you're looking for? Send us a message and the Kol A Bakkie team will help point you in the right direction.